Founded in 1961, BULSTRAD Vienna Insurance Group develops all lines of the insurance and reinsurance business, such as aviation and marine, in which it has a leading position on the Bulgarian market, as well as cargo and property insurance, motor insurance, construction-and-erection risks, personal insurance, etc. Through them, it services clients in industry, finance, transport, trade, construction, and tourism, and meets the consumer needs of various organizations and individual clients.
In 2007, BULSTRAD became part of the Vienna Insurance Group – a conglomerate that has been around for almost 200 years and employs more than 25,000 people in about 50 firms in 25 countries. BULSTRAD Vienna Insurance Group has received the prestigious Insurer of the Year award in the Non-Life Insurance category five times – in 2008, 2009, 2017, 2018, and 2019.
BULSTRAD Vienna Insurance Group has been trusting us for more than 10 years now.
The group stores a considerable number of documents, which it generates in its offices across the country. Its dynamic operations and processes, combined with the particularities of the business environment, have led the company to look for a reliable partner providing storage, archiving services and quick fulfillment оf the queries. In recent years, it has also been using our digitization services.
Transporting a large accumulated archive in a short period of time
In less than a month, we sorted, made an inventory of, and transported more than 1,000 boxes full of documents from our Client’s premises. The building was about to be renovated so that the company could use it to meet its core business needs.
Designing and choosing a structure for the inventory
BULSTRAD Vienna Insurance Group has lots of directorates and offices across Bulgaria. Designing an inventory structure appropriate to all of them was a challenge. To do it, we:
Searching for paper documents
As a provider of insurance products, BULSTRAD Vienna Insurance Group works with policies, damages, and accounting archived documents on a daily basis. Having their documents at our building, from the very beginning we performed archiving services such as:
Freeing up space in offices and other premises
We freed up dozens of premises throughout the country, varying in type and purposes, which had accumulated both valuable and unnecessary information.
Maintaining active communication and building trust
Establishing standard operating procedures for working with the archive
To make working with the archive easier for Our Client’s team members, we implemented standard operating procedures for the organization, usage and transfer of information. In particular:
Today, the guide serves as a living document that we continue to enrich and refine based on our Client’s feedback.
Indexing the processed documents so that they are easy to find
Performing a range of archiving activities
Digitizing and handing over the information
In the middle of 2017, we expanded our collaboration by beginning to digitize the documents that BULSTRAD Vienna Insurance Group used the most often and adding the paper carriers to the archive. We do so by:
To guarantee a precise and efficient response in case of identified discrepancies:
In the decade that BULSTRAD Vienna Insurance Group had trusted us with their information and documents, we have built a trust-based partnership defined by high-quality service, continuous two-way communication and flexibility on both sides. Together, we:
All details of our work and results can be found in pdf file on the right for download.
By choosing "National Archives" to outsource the archiving and document management processes we use modern technologies and a unified electronic system containing an inventory of all our documents. This helped us and helps us to easily find all needed information quickly and easily. The long lasting partnership is based on mutual trust, understanding and cooperation.